Privacy & Cookies Policy

When you visit our website, make an enquiry, complete a booking form, or contact us directly, we may collect the following information:

• Your name.
• Your email address.
• Your telephone number.
• Details of your enquiry, booking, or message.
• Any other information you choose to share with us.

We may also collect limited technical information when you browse our website, such as your IP address, browser type, device type, and how you use the site. This helps us understand visitor activity and improve the website for everyone.

We use the information we collect to:

• Respond to enquiries and messages.
• Manage reservations and customer requests.
• Improve our website, service, and customer experience.
• Keep internal records.
• Comply with legal and regulatory requirements.

We only keep personal information for as long as it is needed for these purposes.

If you make a payment through our website or through a trusted third-party payment provider, your card details are handled securely. We do not store full payment card details on our own systems.

We take appropriate steps to protect your information and aim to keep it secure at all times.

We do not sell your personal information to anyone. In some cases, we may share it with trusted service providers who help us run our website or business, such as booking systems, payment processors, website hosting providers, or analytics services.

These providers are only permitted to use your information to carry out the services they provide to us.

Under UK data protection law, you have certain rights regarding your personal information. These include the right to:

• Request a copy of the information we hold about you.
• Ask us to correct any inaccurate or incomplete details.
• Ask us to delete your information in certain circumstances.
• Object to or restrict how we use your data.
• Withdraw consent where we rely on it.

If you would like to exercise any of these rights, please contact us using the details shown on our website.

Our website uses cookies to help it work properly and to improve your browsing experience. Cookies are small text files stored on your device when you visit a website.

When you first visit our site, a consent banner lets you accept or reject optional cookies. We only set analytics and marketing cookies after you consent. You can change your choice at any time using the “Cookie Settings” link in the footer.

Strictly necessary cookies (always active)

These are required for the website to function and cannot be switched off. They include remembering your cookie choice and keeping booking forms working during your visit. They do not require consent.

Analytics & marketing cookies (optional)

With your consent, we use the following third-party tools to understand how our site is used and to measure the performance of our advertising:

• Google Analytics 4 — measures how visitors use the site (pages viewed, journeys, general location).
• Microsoft Clarity — records anonymised session interactions and heatmaps to help us improve usability.
• Meta Pixel — measures the results of our Facebook and Instagram advertising.
• Google Ads — measures the results of our Google advertising campaigns.

Before you consent, Google’s tools run in a privacy-preserving mode that does not store cookies on your device. You can also control or delete cookies through your browser settings at any time. If you disable certain cookies, parts of the website may not function as intended.